Booking & Payment Guideline

Travel Loops Group Co.,Ltd is the Joint Venture Company between local and westerner, for the purpose of providing the most convenient way of planning the holiday to Cambodia, Vietnam, Laos, Myanmar and Thailand with extensive travel-related information and tools. By using this web site, you agree to the following guideline and regulations.

STEP 1: REVIEW our website or Tailor made your owned trip.
We suggest you thoroughly review our website to discover what we, at Travel Loops Group Co.,Ltd, can offer you. Included are the length of our tours, hotels, resort information and boat cruises, together with additional services and regional destinations, giving you lots of ideas with which to plan your desired holiday. Make notes for yourself, include the things that you really want to see and do, and things you do not. Based on your specific choices we can then design a Tour in Cambodia, Vietnam, Laos, Myanmar and Thailand for your consideration, based on your desires and your estimated budget.

STEP 2: COMPLETE OUR INQUIRY FORM obligation for free!
After considering all of your options for Cambodia, Vietnam, Laos, Myanmar and Thailand, please continue to the inquiry form:
If you are interested in a particular service/ tours we offer on this website, please click on the “Book Trip” button to complete the inquiry form. The more detailed your inquiry the better we can serve you.
Alternatively, if you would like to plan a tour based on your preference or available days of travel, personal interests, budget, activities etc., please Click “Customize Trip " button. This customized tour form features the most important categories, including hotels, types of tours, destinations, activities and budgets, together with space for you to let us know of any other interests or requirements you may have.

While you want to check the tour price or you may have your favorite hotels or interested services has not shown on this website then please click “Get Quote” submit to us with your needs in order to offer you a competitive quotation as possible.

Again, the more details you give us, the better Travel Loops Group Co.,Ltd can offer a perfect trip for your holiday.

Otherwise, you can simply click on Contact Us for a brief inquiry. Travel Loops will then contact you, 

discuss in detail your requirements and offer our insightful travel advice to you to build your dream holiday.
For your convenience, you can also drop us a line with your requirements directly to our email: sales@travelloops.com

After we get your email you will receive a prompt reply with our recommendations or requesting further information from you. Please include your phone number and best time to contact you in the email together with any alternative contact details you may have, this will enable us to communicate more efficiently with you.

For any inquiry we will contact you within 24 working hours (normally less) with an initial quote. Please review our quote and work with us to make any changes to finalize or customize your Holiday. This process may take a few/several exchange of emails or phone calls between us, until you are completely satisfied with the proposed itinerary. We truly understand that everyone has different tastes and interests, and because of this we work very closely with our clients on every detail no matter how large or small. Be it itinerary, accommodations, sights to visits, activities to be done or your budget, nothing is too much trouble for us to ensure we plan the perfect vacation for you! We will then ask your permission for Travel Loops to reserve all the ground services for your holiday. At this stage, we send you an initial confirmation of service, and a request that you pay Travel Loops the deposit for the tour.

. A deposit equal to 20% of the total cost, or $100 (US Dollar) per person on the trip, is required at the time of booking, whichever amount is the greater.
. The full or final payment is required 45 days before departure.
. Should the tour be booked within 45 days to departure, full payment is required at the time of booking.
. Except as otherwise agreed by Travel Loops Group Co., Ltd, Client’s payment shall be made by cash, credit card, or travelers checks. A Bank service charge of 3% will be added to the total amount due when using a Credit Card. Any charges levied by the sending institution related to other methods of payments must be paid by the Client and may include the correspondent bank's fees as well.

For your security reason, Travel Loops Group Co.,Ltd accepts payment methods as below:
I. Telegraphic Transfer / Wire Transfer:
For large payments we recommend Bank Transfers as the most secure transactions with the lowest fees.
Please note: Travel Loops Group Co.,Ltd does not cover any transaction fees applied by the bank. Sender must cover all bank transmission charges. It may include the correspondent bank's fees as well.

All Bank Transfers should be made to our company bank bellow:
. Bank name : Cathay United Bank
. Bank Address : No. 18A, Sivatha Blvd., Central Market, Siem Reap, Kingdom of Cambodia
. Bank Swift Code : CSBCKHPP
. Account name : Travel Loops
. Account number : 31-2021-600039-8
. Bank Website : www.cathaybk.com.kh

Important Notes for those who make the payment through telegraphic transfer / wire transfer:
After transfer please make a copy of the transaction receipt issued by the bank, then scan and send to our sale team that respond with you. Once we have received your payment, which can take up to 3 business days, we will begin securing your bookings.

II. Visa or Master Card secure online CREDIT CARD payment via Gateway Credit Card Payment:
Gateway Credit Card Payment is a leading online payment system in Cambodia. Major credit cards such as Visa, MasterCard, and JCB Card are accepted. You will be charged a 3% transaction fee, on the total amount paid, when using this service.

Travel Loops securely connects with Gateway Credit Card Payment to accept Online Card Payments. All of your card information is processed through URL protocol with international card security standards. Your card information will not be stored at our system (Merchant).

After you have received our Invoice Payment link, please check all information therein. If all the information is correct, please read the Terms and Conditions and click, I agree with Terms and Conditions, then click Submit. You will then be directed to the Payment Gateway to pay us online with Visa, MasterCard and JCB Card with following steps:
Fill in your Card information:

The URL (Uniform Resource Locator)
To make the payment fill in the information requested, then click “pay”.

If you have input the correct card information but do not receive a transaction result from the payment gateway, or from us, please DO NOT try to make another payment. In this circumstance please contact us for the transaction result or order confirmation.

Please note: If either Gateway Credit Card Payment or Travel Loops has reason to believe that the payment you made was fraudulent, we reserve the right to hold your bookings and request another method of payment.

III. Cash payments:
Cash payments can be made for the final amount directly to Travel Loops via our company Tour Guide or accounts staff upon arrival, thereby avoiding additional fees. Please contact us for details on when final payments in CASH are accepted.

After we receive your agreement on the final itinerary and price quoted, Travel Loops will then reserve your ground services and send you a final confirmation for your trip.

Booking Amendment
Flexibility is our strongest point. You can amend your booking even after it is confirmed. Just contact our sales person or contact us at sales@travelloops.com with your booking number. Our sales/reservations team will be happy to change your booking wherever possible. Please note you will be responsible for any additional payments, should there be a price increase caused by your request to change your booking.

Cancellations will be charged as follows:
. More than 46 days before arrival: No cancellation charge.
.14-45 days before arrival: 10% of the total amount.
. 8-13 days before arrival: 50% of the total amount.
. Less than 7 days before arrival: 100 % of the total amount.

Please note that some suppliers (airlines, hotels, cruise companies) have cancellation policies that are different from Travel Loops which we may have to enforce depending on the individual suppliers contract.

Claims and Refunds for Unused Services
. No refunds will be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member.

. For exceptional claims to be considered, they must be received in writing by Travel Loops within 30 days of the termination of the program, and be accompanied by supporting documentation.

Travel Smart and Safe with Travel Loops!